Privacy Policy

1. Who we are

DDPLINK International Logistics Co., Ltd. is a freight forwarding company based in Shenzhen, China, providing air, sea, rail, road and door-to-door (DDP) shipping services from China to destinations worldwide. We act as the data controller for the personal information described in this policy.

No. 1022 Shennan East Road, Luohu District, Shenzhen, Guangdong, China. Email: [email protected] · Phone: +86 18025327186

2. Information we collect

We only collect information that you provide to us, or that is needed to deliver the shipping service you request:

• Quote requests. When you submit the quote request form on this website, we receive the details you enter: your name, destination country, cargo weight and description, preferred shipping method, and your contact channel (WhatsApp number, WeChat ID or email address), together with any additional information you choose to include.
• Direct messages. When you contact us by email, WhatsApp or WeChat, we collect your contact identifier and the content of the conversation.
• Shipment information. If you become a customer, we process shipment-related details needed to move your cargo — receiver (consignee) names and contact details, delivery addresses, cargo descriptions, HS codes and customs documentation.
• Technical information. Our hosting provider's servers record standard access logs (IP address, browser type, pages visited, timestamps) for security and reliability. This website does not use advertising trackers, analytics cookies or profiling tools.

3. How we use your information

• To prepare quotes and answer your enquiries;
• To arrange and perform the logistics services you request — booking carriers, export and import customs clearance, and final delivery;
• To meet legal and regulatory obligations (customs declarations, export/import records, tax and accounting requirements in China and destination countries);
• To protect the security of our website and prevent fraud;
• To improve our services and website.

4. Legal basis for processing (EEA visitors)

If you are located in the European Economic Area, we process personal information on the following grounds: your consent (when you send us a quote request); performance of a contract (when we provide shipping services to you); compliance with a legal obligation (customs and export/import rules); and our legitimate interests in operating and securing our business and website.

5. Who we share information with

We do not sell or rent personal information. We share shipment and contact details only where necessary to perform the service or meet a legal requirement:

• Airlines, shipping lines, couriers and trucking partners that carry your cargo;
• Customs brokers and customs, tax or other authorities in China, transit countries and destination countries;
• Our overseas agents and delivery partners that handle clearance and final delivery in the destination country;
• IT and hosting providers that operate this website under our instructions.

6. International transfers

DDPLINK operates from China, and international shipping by nature involves moving shipment data across borders — to transit countries and the destination country of each delivery, including authorities and partners there. By requesting shipping services to a particular destination, you acknowledge that the information needed for that shipment will be transferred to and processed in the relevant countries.

7. Data retention

We keep quote and contact information for as long as needed to handle your enquiry and for a reasonable period afterwards. Records relating to shipments (including customs documentation) are kept as required by Chinese law and the laws of the destination countries involved. Server access logs are kept for a short period for security purposes. When information is no longer needed, we delete or anonymise it.

8. Security

We apply reasonable technical and organisational measures to protect personal information — including encrypted transmission (HTTPS) and restricting access to staff and partners who need it to do their jobs. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Cookies

This website does not set tracking cookies and does not use third-party advertising or analytics services. If this changes in the future, we will update this policy before any tracking begins.

10. Third-party services

When you contact us through WhatsApp, WeChat or other messaging services, those platforms apply their own privacy policies to their services. This website may contain links to third-party websites; their privacy practices are not covered by this policy.

11. Children

Our services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children.

12. Your rights

You may ask us to access, correct or delete the personal information we hold about you, to restrict or object to certain processing, or to provide a copy of the data you gave us in a portable format. To exercise any of these rights, contact us at [email protected] — we will respond as soon as possible. We may ask you to verify your identity first. If you are in the EEA, you also have the right to lodge a complaint with your local data protection authority.

13. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page shows when it was most recently revised.

14. Contact

Questions about this policy or your personal information: [email protected]. Postal address: No. 1022 Shennan East Road, Luohu District, Shenzhen, Guangdong, China.